Legal

Privacy Policy

Your privacy matters to us. This policy explains how JP Vapes collects, uses, and protects your personal information.

Last Updated: May 2025

Who We Are

JP Vapes (www.jpvapes.jp) is an online retailer specialising in premium vaping products including e-pods, disposable vapes, e-liquids, and related accessories. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information you provide directly to us when you: • Create an account (name, email address, date of birth, password) • Place an order (billing address, shipping address, payment information) • Contact our support team (messages, attachments) • Sign up for our newsletter or loyalty programme We also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and referring URLs, to operate and improve our services.

How We Use Your Information

We use the information we collect to: • Process and fulfil your orders • Verify that you meet the minimum legal age requirement to purchase nicotine products • Communicate order confirmations, shipping updates, and account notifications • Respond to your customer service requests • Send promotional emails and loyalty programme updates (where you have opted in) • Detect and prevent fraud or unauthorised access • Comply with legal and regulatory obligations

Age Verification

JP Vapes sells nicotine-containing products. You must be of legal purchasing age in your jurisdiction (18 or 21 years of age, depending on local law) to register an account or place an order. By creating an account, you confirm that you meet this requirement. We reserve the right to request identity verification at any time and to cancel orders where age cannot be confirmed.

Cookies

We use cookies and similar tracking technologies to: • Keep you signed in to your account • Remember items in your cart • Understand how visitors interact with our website (analytics) • Deliver relevant advertisements (where applicable) You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Our cookie preferences banner allows you to manage non-essential cookies.

Sharing Your Information

We do not sell your personal data. We share information only with: • Payment processors (to authorise and complete transactions) • Shipping and fulfilment partners (to deliver your order) • Email and marketing service providers (to send communications you have requested) • Analytics providers (aggregate, anonymised data only) • Law enforcement or regulatory bodies when required by law All third-party partners are contractually required to handle your data in compliance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account is active or as needed to fulfil the purposes described in this policy. Order and transaction records are kept for a minimum of 7 years to comply with financial and tax regulations. You may request deletion of your account data at any time, subject to our legal retention obligations.

Your Rights

Depending on your location, you may have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your personal data ("right to be forgotten") • Object to or restrict certain processing activities • Receive a portable copy of your data • Withdraw consent at any time (where processing is based on consent) To exercise any of these rights, contact us at privacy@jpvapes.jp. We will respond within 30 days.

Security

We implement industry-standard security measures including TLS encryption for data in transit, hashed passwords, and restricted access controls. No method of internet transmission is 100% secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

Embedded Content & Third-Party Links

Our website may contain links to third-party websites and embedded content (such as videos or social media posts). These services operate under their own privacy policies and we have no control over their data practices. We encourage you to review the privacy policy of any external site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website. The "Last Updated" date at the bottom of this page indicates when the policy was last revised. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: Email: privacy@jpvapes.jp Website: www.jpvapes.jp/contact

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